The agreement between us, in plain English.

1. The service

The Floral Intel Platform ("the Service") is a web-based suite of business tools for independent flower shops, operated by Floral Intel ("we," "us"). The Service is provided as a subscription, with modules that can be turned on and off per shop.

The available modules and their status (live, planned, deprecated) are listed on the Tools page. We may add, remove, or change modules over time. We will give you reasonable notice before retiring a module you actively use.

2. Your account

To use the Service, you create a workspace ("tenant") and invite team members. You are responsible for everything done under your workspace, including the actions of team members you invite. Keep credentials private; if a credential is compromised, contact us promptly so we can help you secure the account.

You must be authorized to act on behalf of the shop you register, and you must provide accurate identifying information at sign-up. We may suspend or terminate accounts that supply false information.

3. Acceptable use

You agree not to:

• Use the Service to violate any law or third-party right.
• Upload content you don't have the right to upload.
• Reverse-engineer, scrape, or attempt to extract data from the Service beyond what your workspace exports allow.
• Probe or attack the Service's security beyond what is reasonable for protecting your own account.
• Send unsolicited messages through the Service or use it for spam.

We reserve the right to suspend an account engaged in conduct that, in our reasonable judgment, threatens the integrity or availability of the Service for other tenants.

4. Data ownership

You own the data you put into the Service — orders, recipients, photos, notes, audit history. Our role is to host, process, and present that data per your instructions and the platform's design. You grant us a limited license to do exactly that, and nothing else.

We own the Service software, the platform brand, and any aggregated, anonymized analytics derived from operating the Service. We will not derive product features from any single tenant's data in a way that identifies that tenant.

5. Fees and billing

Most modules are paid on a per-shop subscription basis. Pricing is published on the Tools page as each module ships. Fees are billed in advance, on the schedule chosen at sign-up; renewal is automatic unless you cancel before the renewal date.

We will give you at least 30 days' notice before changing published pricing for a module you have already turned on. Existing subscriptions for that module will continue at the original price until the next renewal after the notice period.

If a payment fails, we will email the tenant administrator and retry. After 14 days of unresolved non-payment, we may suspend access to paid modules; the workspace shell, audit log, and data export remain accessible during suspension so you can retrieve your data.

6. Termination

You can cancel your subscription at any time from your workspace settings or by contacting us. Cancellation takes effect at the end of the current billing period. We don't pro-rate refunds for unused time within a paid period unless required by law.

We may terminate an account for material violations of these terms, with reasonable notice and an opportunity to cure when the violation is curable.

On termination — by either side — we retain your data for 90 days in case you reactivate, then purge it from production storage. Backups age out within the following 30 days. See our Privacy Policy for details.

7. Service availability

We aim for high availability but cannot guarantee uninterrupted service. Scheduled maintenance is communicated in advance via the workspace dashboard; unplanned incidents are reported on a public status page we will publish before our first paid module ships.

If the Service is materially unavailable for more than 24 hours in a calendar month due to our fault, we will issue service credit on request, prorated to the time affected. Service credit is your sole remedy for downtime.

8. Disclaimers and limits

The Service is provided as is and as available, without warranties of any kind, express or implied. Floral Intel does not warrant that the Service will meet your requirements, be free of defects, or operate without interruption.

To the maximum extent permitted by applicable law, our aggregate liability for any claim arising out of or related to these terms is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, even if we have been advised of the possibility.

Floral Intel does not represent or warrant that any dispute or chargeback response generated using the Service will be successful. Outcomes depend on the specific dispute, the issuing bank, and many other factors outside our control. The Service is a tool to help you respond well, not a guarantee of outcome.

9. Indemnification

You agree to indemnify and hold us harmless from third-party claims arising out of (a) your data and how you use the Service, (b) your violation of these terms, and (c) your violation of any third-party right. We will notify you promptly of any claim and cooperate with your defense.

10. Governing law

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Delaware, and you and we consent to that jurisdiction.

11. Changes

When we materially change these terms, we will email tenant administrators at the address on file and post a notice on the workspace dashboard at least 14 days before the change takes effect. Continued use of the Service after the change takes effect constitutes acceptance of the updated terms; if you do not agree, you may cancel before the effective date.

12. Contact

Questions about these terms can be sent via the contact page.